Terms of Service
These Terms of Service govern your use of Lundri’s website, mobile application, memberships, laundry services, and related communications. “Lundri,” “we,” “us,” and “our” refer to Lundri Inc., doing business as Lundri.
By creating an account, purchasing a membership, or using Lundri’s services, you agree to these Terms.
1. Lundri Services
Lundri provides membership-based laundry services, which may include doorstep pickup and return, designated drop-point service, wash-and-fold processing, bag credits, and related operational support.
Available plans, service areas, schedules, turnaround times, and pricing may vary. Your selected membership details will be displayed during enrollment and in your Lundri account.
2. Memberships and Billing
Paid memberships automatically renew according to the billing frequency shown at checkout unless paused or canceled in accordance with the applicable membership terms.
By providing a payment method, you authorize Lundri and its payment processor, Stripe, to charge applicable membership fees, bag-credit purchases, taxes, and other authorized charges.
Current pricing applies at the time of enrollment. If Lundri changes the price of a recurring membership, we will provide advance notice when required before the new price takes effect.
Complimentary or promotional memberships may have an expiration date. Unless converted to a paid membership, a complimentary membership may be paused when its complimentary period ends.
3. Membership Changes, Pauses, and Cancellations
Members may request plan changes, pauses, or cancellations by contacting Lundri support or using available account controls.
Requests may need to be received before the next billing or service cycle. Charges already processed are governed by the refund terms presented at checkout and applicable law.
Canceling a membership does not automatically cancel services already completed or charges already incurred.
4. Service Scheduling
Members are responsible for selecting an available service schedule and providing accurate service, address, and contact information.
Pickup, return, drop, and collection windows are estimates rather than guaranteed appointment times. Weather, campus operations, traffic, facility access, holidays, safety concerns, and other circumstances may affect service timing.
Lundri will make reasonable efforts to notify members of material scheduling changes.
5. Doorstep and Drop-Point Service
For doorstep service, members must place their Lundri bag in the agreed location within the scheduled service window and ensure that the location is safe and accessible.
For drop-point service, members must deliver and collect bags at the designated Lundri location during the communicated window.
Lundri is not responsible for bags left outside the instructed location or time, bags placed in inaccessible or unsafe locations, or bags taken before Lundri receives them.
6. Lundri Bags, Tags, and Bag Credits
Lundri bags and identification tags are assigned to individual members and should not be transferred to another person.
Only properly tagged bags may be accepted for service. Additional bags may require an available bag credit or a separate purchase.
Members should notify Lundri promptly if a bag or tag is missing, damaged, or needs replacement. Additional or replacement bags and tags may be subject to availability and applicable fees.
7. Laundry Preparation and Prohibited Items
Members are responsible for emptying pockets and removing valuables before submitting laundry.
Do not submit hazardous materials, weapons, illegal substances, sharp objects, bodily fluids, pests, heavily contaminated materials, or items that cannot safely undergo ordinary commercial laundering.
Members should review garment-care labels and avoid submitting items requiring dry cleaning, hand washing, specialty care, or other treatment Lundri does not expressly offer.
Lundri may refuse or isolate items that present a health, safety, or processing risk.
8. Garment Care, Loss, and Damage
Lundri uses reasonable care when processing member laundry. Normal laundering may result in ordinary wear, shrinkage, color changes, loose decorations, or damage caused by undisclosed garment conditions, items left in pockets, or inaccurate care labels.
If you believe an item was lost or damaged while under Lundri’s control, contact support@lundri.com promptly with relevant details. Claims will be reviewed individually in accordance with applicable law and Lundri’s current claims process.
9. Member Accounts
You are responsible for keeping your account information accurate and protecting access to your account.
Notify Lundri promptly if you believe your account or payment information has been used without authorization.
Lundri may suspend an account for nonpayment, misuse, unsafe conduct, suspected fraud, repeated service violations, or other material violations of these Terms.
10. Operational Text Messages
If you separately opt in, Lundri may send automated operational text messages concerning:
- Waitlist and pilot status
- Membership activation and account status
- Scheduled pickups, drops, returns, or collections
- Bag delivery and handoff
- Laundry-order status
- Service changes and customer support
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase.
Opting out of text messages does not cancel your membership or prevent necessary communications through email, the Lundri app, or direct support.
11. Email and In-App Communications
Lundri may send service-related emails and in-app notices required to operate your membership, including approval, billing, scheduling, safety, policy, and account communications.
Where required, promotional communications will be offered separately with an available opt-out method.
12. Acceptable Use
You may not misuse Lundri’s website, application, accounts, payment systems, bags, tags, service locations, or communications. You may not interfere with operations, impersonate another person, submit fraudulent information, or use Lundri for unlawful purposes.
13. Service Changes
Lundri may modify service areas, available schedules, plan features, or operating procedures. We will provide reasonable notice when a change materially affects an active paid membership.
14. Disclaimer and Limitation
Lundri provides services using reasonable care, but services may be affected by circumstances outside our reasonable control.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded. To the fullest extent permitted by law, Lundri will not be responsible for indirect, incidental, or consequential losses arising from use of the service.
15. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
16. Updates to These Terms
We may update these Terms periodically. The revised version will display a new effective date. Material changes may also be communicated by email, in-app notice, or another appropriate method.
17. Contact Lundri
Questions regarding these Terms may be directed to:
Lundri
Email: support@lundri.com
Phone: (706) 352-9191
Mailing address: 196 Alps Rd Ste 2 PMB 233, Athens, GA 30606