Privacy Policy

Effective date: 07/15/2026

This Privacy Policy explains how Lundri Inc., doing business as Lundri, collects, uses, stores, and shares information through our website, mobile application, waitlist, memberships, laundry services, and support channels.

1. Information We Collect

Depending on how you interact with Lundri, we may collect:

• Name, email address, telephone number, and account information
• Service address, drop-point selection, and access instructions
• Waitlist, membership, plan, schedule, and service preferences
• Laundry-order, bag, tag, pickup, return, and collection records
• Text-message consent, consent timestamps, and opt-out records
• Billing status, payment references, and transaction details
• Support inquiries and communications
• Website, application, device, and usage information
• Other information you voluntarily provide

Payment-card information is processed by Stripe. Lundri does not need to store complete card numbers in its operating systems.

2. How We Use Information

We may use information to:

• Operate the waitlist and pilot program
• Create and maintain member accounts
• Process memberships and authorized payments
• Schedule and complete laundry services
• Track bags, orders, pickups, returns, and collections
• Deliver operational emails, texts, and in-app updates
• Respond to support requests
• Prevent fraud, misuse, safety incidents, and technical problems
• Improve Lundri’s services and operations
• Meet legal, accounting, and regulatory requirements

3. Operational Text Messages

If you provide separate consent, Lundri may send automated operational text messages about your waitlist status, membership, scheduled services, pickups, returns, bag delivery, order status, and support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

We record SMS consent and opt-out information so that we can respect your communication preferences.

4. How We Share Information

Lundri may provide information to service providers that help us operate the business, such as website and application providers, database and workflow platforms, payment processors, communications providers, hosting providers, professional advisers, and operational contractors.

These providers may process information only as necessary to perform services for Lundri or as otherwise permitted by law.

We may also disclose information:

• When required by law or valid legal process
• To protect members, Lundri, or others from fraud, harm, or unlawful activity
• In connection with a merger, financing, acquisition, restructuring, or sale of business assets
• With your direction or consent

Lundri does not sell personal information.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Lundri does not sell or share mobile information for promotional or marketing purposes.

5. Service Providers

Lundri may use third-party platforms to operate its services, including platforms for application hosting, data management, payments, email, SMS delivery, workflow automation, and business operations.

These may include services such as Glide, Airtable, Stripe, Brevo, Make, and related infrastructure providers. Their processing may also be governed by their respective privacy terms.

6. Cookies and Website Information

Lundri’s website and application may use cookies or similar technologies to maintain sessions, remember preferences, understand usage, improve performance, and protect the service.

You may control certain cookies through your browser settings, although disabling them may affect functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide memberships and services
• Maintain operational and transaction history
• Respect consent and opt-out requests
• Resolve disputes
• Prevent fraud
• Meet legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and why it was collected.

8. Data Security

Lundri uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No online system or transmission method can be guaranteed completely secure. Members should protect their account access and notify Lundri of suspected unauthorized activity.

9. Your Choices

Depending on your location and applicable law, you may request to:

• Access or correct personal information
• Update account or service information
• Opt out of operational text messages by replying STOP
• Unsubscribe from eligible promotional emails
• Request deletion of certain personal information
• Ask questions about Lundri’s privacy practices

Some information may be retained when required for legal, billing, fraud-prevention, or operational purposes.

10. Children’s Privacy

Lundri’s membership services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without legally valid authorization.

If you believe a child has provided information improperly, contact Lundri so we can review and address it.

11. External Links

Lundri’s website or application may link to third-party websites. Lundri is not responsible for the privacy practices or content of those external services.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will display a new effective date. Material changes may also be communicated through email, the Lundri application, or another appropriate method.

13. Contact Lundri

Privacy questions and requests may be directed to:

Lundri
Email: support@lundri.com
Phone: (706) 352-9191
Mailing address: 196 Alps Rd Ste 2 PMB 233, Athens, GA 30606